Sllac Eyewear endeavors to offer high-quality, super affordable, and classic stylish glasses for you. It will go through 5 times of strict quality inspection before handing to you to ensure that you get a satisfactory product. However, something unexpected may happen, which will lead to the defect in your glasses. Please feel free to contact the customer service center, we will and be certain to deal with it appropriately to give you a pleasant purchasing experience.
Our dedicated customer service team is committed to answering all kinds of questions regarding both in-sale and post-sale concerns. We are more than willing to address every issue and inquiry like the style.
Customers can take advantage of our 30-Day Trial period starting from the date of product receipt. If you experience any issues such as receiving incorrect items, damaged goods, or if you simply dislike the style or size, please don't hesitate to reach out to our customer service. You can contact us via email at firstname.lastname@example.org, and we will strive to respond to your query within 1-3 business days, providing prompt assistance.
Items can be returned for a one-time-use 100% store credit or a 50% refund, exclude shipping and delivery fees. Unused accessories in their original packaging can be returned for a one-time-use 100% store credit or a 100% refund. Refunds can only be issued to the original payment method/credit card used on the order. If the original payment method is expired, the amount of the refund will be issued as a store credit to the Sllac account used to place the order.
Customers will enjoy a 12-month warranty (6 months after receiving the products), covering any possible defect in materials and workmanship. This warranty does not cover damage caused by accidents, negligence, or improper care. For dislike, size issue, uncomfortable prescription, please contact Sllac Customer Service within 14 days after receiving the products. Otherwise, issues will not be accepted for more than 14 days.
If you receive the wrong items which are not what you ordered or something were missing, please contact us with a photo of the package together with your order number and the frame name.
The damage might happen during transport by the carrier sometimes, but don't worry, we will take full responsibility for this situation. If you encounter the DOA issue, please contact us at your earliest convenience with your order number and photos of your damaged package/items.
If you need to modify or cancel your order, please contact our customer service team asap. For orders haven't been produced, we can arrange the modification or cancellation. While for glasses under production, there will come with extra fee: 50% off your lenses to modify, as all the lenses are highly customized, they cannot be reused any more.
Selecting the right frame size is quite necessary for online glasses purchase. We suggest you measure your old fit glasses to get your size before purchase. If you cannot accept your glasses for the size issue, please contact us within 14 days of receiving and we’d love to offer you a second chance for you to try another style.
If you don’t like the item(s) received, whether the style, the color, or the coatings, please contact us within 14 days of receiving. Our customer service will take care of it for you.
Frame color and tinted lenses colors might slightly differ from what you see on the website, due to light, varying screen resolutions, and photo backgrounds. If you feel that the glasses do not meet your expectations, please contact us within 14 days of receiving. Our customer service will take care of it for you.
If you encounter an unclear vision or uncomfortable vision wearing your new prescription glasses, please email us with your original prescription copy for checking. We will help you check the consistency between your paper copy and the given prescription on our site.
All orders will ship out on time. However, events like the Spring Festival and the rework on lenses will inevitably cause the delay. And the shipping may also be affected by Force Majeure, bad weather, customs clearance, strikes, and other unforeseeable reasons. As a responsible company, we'd like to help to update the latest tracking information. For SF EXPRESS-USPS shipping, if the shipping details are not updated for more than 10 business days, please contact our customer service team to get a specific solution to this issue; if the package showed delivered, but you haven't received it, please contact us within 14 days, if it's beyond 14 days, we are unable to help with that, you may contact our service team to get a coupon and buy new pairs.
The package cannot be delivered probably if the wrong shipping address is filled out. In this case, please contact the post office to change the shipping address. If the glasses cannot be delivered finally, please contact our customer service team.
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