At SllacEyewear, we guarantee the quality of our eyewear. If you are not happy with your glasses, simply contact us for a refund or a replacement. You can return them for 100% store credit (excluding shipping), or for 100% refund (excluding shipping) to the credit card / PayPal account. Unused accessories can be returned for a 100% refund (excluding shipping).
14 - Day Guarantee
You have fourteen (14) days from the date you receive the glasses to contact us for a return ID (RI) number if you want to return them for any reason. If you made a mistake during the order, or you just don’t like the glasses, you can return them for a one-time-use 100% store credit (excluding shipping), or for a 100% refund (excluding shipping) to the credit/debit card / PayPal account. Unused accessories can be returned for a 100% refund (excluding shipping).
90 - Day Warranty
In this 90-day warranty period, we will repair broken frames without charge. If you suspect there is a manufacturing fault, return the glasses for inspection within 90 days of the warranty period. If our inspection reveals that the glasses were made improperly, we will make them for you free of charge. Anti-reflective (AR)coating and photochromic film defects are required for 90 days from the date of receipt. This warranty does not cover regular wear and tear of frames, lenses, or coatings.SHIPPING CHARGES is not part of the warranty and it's non-refundable.
In addition, we will take full responsibility for DOA issues, and we can make it completely free or offer a full refund.
Lens Quality Assert: Our lenses will be checked 3 times during production, to ensure maximum quality and we won't release our products from our labs until we are fully confident with the eyeglasses set quality. If Sllac Lens is certified to have a quality issue(broken glasses not included), we will give a full refund.
(1) Making a return is easy! First, send us an email with the order number, the reason for the return, and the frame name. Once your request is made, our customer service team will be in touch with you within 24 hours.
(2)Once customer service notifies you that you're all set to mail your return, we will provide you a shipping label.
(3)If you chose the replacement option, you'll receive a store credit refund within 24 hours of shipping out the return package. Please make sure to let us know your package has shipped out. Or, if you chose the replacement option, we'll ship your new eyewear and let you know the replacement order number. For a cash refund, we need to receive your return package first. You will receive a refund within 5 days after the package arrived.
If you prefer, you can also initiate a return by calling our customer service team at 1-831-888-0086, contacting us via FB or emailing us at [email protected]
If you decide to replace your glasses with a new pair of higher value, you are responsible for covering the difference.You can use the store credit refunded and cover the difference.
And of course if you decide to replace your glasses with a new pair of lesser value, we will refund you the difference.
Customers are responsible for shipping and handling costs when returning glasses after your 14-day Fit & Style Guarantee has expired.
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