Return & Refund Policy

Sllac Eyewear endeavors to offer high-quality, super affordable, and classic stylish glasses for you. It will go through 5 times of strict quality inspection before handing to you to ensure that you get a satisfactory product. However, something unexpected may happen, which will lead to the defect in your glasses. Please feel free to contact the customer service center, we will and be certain to deal with it appropriately to give you a pleasant purchasing experience.

Comprehensive Customer Service

Our dedicated customer service team is committed to answering all kinds of questions regarding both in-sale and post-sale concerns. We are more than willing to address every issue and inquiry like the style.

14-Days Return & Exchange

Customers will enjoy a 14-Days Trial (14 days after receiving the products). If you encounter problems such as wrong items, damaged goods, disliking the style or size, wrong prescription, etc. Please feel free to contact our customer service via email: service@sllac.com, we'll replt to you within 1-3 business days as quickly as we can.

For exchange:

Free prepaid shipping label will be provided for you to return the glasses and make an exchange. You can contact our customer representative to make an replacement order for you; or you can ask for a full purchase price refunded to your store credit to place a new order.

Please note that if you choose to do a one-time replacement for a particular pair, we can no longer process a refund or another replacement for it.

For refund:

Full purchase price refunded to your original payment method;

Not eligible for a prepaid label. If a pre-paid return label is provided and the order shipped via standard US shipping is refunded, a $9.95 shipping charge will be deducted from the refund. Refunds will not include your order's Express shipping fee.

For items returned in via post, please allow up to 5-7 days transit time in addition to the 1-2 days for the refund to be processed.

6-Month Warranty

Customers will enjoy a 6-month warranty (6 months after receiving the products), covering any possible defect in materials and workmanship. This warranty does not cover damage caused by accidents, negligence, or improper care. For dislike, size issue, uncomfortable prescription, please contact Sllac Customer Service within 14 days after receiving the products. Otherwise, issues will not be accepted for more than 14 days.

Wrong Items

If you receive the wrong items which are not what you ordered or something were missing, please contact us with a photo of the package together with your order number and the frame name.

Damaged on Arrival

The damage might happen during transport by the carrier sometimes, but don't worry, we will take full responsibility for this situation. If you encounter the DOA issue, please contact us at your earliest convenience with your order number and photos of your damaged package/items.

Order Modification or Cancellation Before Shipment

If you need to modify or cancel your order, please contact our customer service team asap. For orders haven't been produced, we can arrange the modification or cancellation. While for glasses under production, there will come with extra fee: 50% off your lenses to modify, as all the lenses are highly customized, they cannot be used or sold twice.

Size Issue

Selecting the right frame size is quite necessary for online glasses purchase. We suggest you measure your old fit glasses to get your size before purchase. If you cannot accept your glasses for the size issue, please contact us within 14 days of receiving and we’d love to offer you a second chance for you to try another style.

Dislike

If you don’t like the item(s) received, whether the style, the color, or the coatings, please contact us within 14 days of receiving. Our customer service will take care of it for you.

Visual Color Difference Issue

Frame color and tinted lenses colors might slightly differ from what you see on the website, due to light, varying screen resolutions, and photo backgrounds. If you feel that the glasses do not meet your expectations, please contact us within 14 days of receiving. Our customer service will take care of it for you.

Uncomfortable Prescription Glasses

If you encounter an unclear vision or uncomfortable vision wearing your new prescription glasses, please email us with your original prescription copy for checking. We will help you check the consistency between your paper copy and the given prescription on our site.

Delayed Shipment

All orders will ship out on time. However, events like the Spring Festival and the rework on lenses will inevitably cause the delay. And the shipping may also be affected by Force Majeure, bad weather, customs clearance, strikes, and other unforeseeable reasons. As a responsible company, we'd like to help to update the latest tracking information. For SF EXPRESS-USPS shipping, if the shipping details are not updated for more than 10 business days, please contact our customer service team to get a specific solution to this issue; if the package showed delivered, but you haven't received it, please contact us within 14 days, if it's beyond 14 days, we are unable to help with that, you may contact our service team to get a coupon and buy new pairs.

Wrong Address Filled

The package cannot be delivered probably if the wrong shipping address is filled out. In this case, please contact the post office to change the shipping address. If the glasses cannot be delivered finally, please contact our customer service team.