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Privacy Policy

Sllac, Inc. ("Company," "us," "we," or "our"), is committed to respecting the privacy rights of our customers and visitors to our website located at www.sllac.com and the other websites that are owned or controlled by the Company on which this Privacy Policy is posted (collectively, the "Site"). We take the security and privacy of your personal information very seriously. We do not trade, sell, or rent your personally identifiable information. We are strongly committed to protecting your personal information. Please note that if you disagree with anything in this Privacy Policy, you should not use the Site. This Privacy Policy is part of and is governed by, the terms and conditions set forth in our Terms of Use.


Things you create or provide to us: We receive and store any information you enter on our Web site or give us in any other way. We use the information that you provide for such purposes as responding to your requests, customizing future shopping for you, improving our stores, and communicating with you. This information may include (i) your name, email address, phone number, shipping address, try-on images and year of birth, and (ii) prescription information, including prescription pictures that you may provide to us and any information you give us through pupil distance. The measurement functions we serve, (iii) medical history and information about your vision, (iv) information about the products you try and purchase, and (v) information about other people, such as when you instruct us to send a gift card. If you provide us with a prescription image, we will get any information displayed on the prescription form, and (vi) the contents of your interaction with our customer support or sales departments, which may include text/video/audio recording and transcripts of such communications.

Information we collect from third parties: The Site may include links to other websites and other content from third party businesses. These third-party businesses may use cookies, web beacons or other similar technology to collect information about you. We may work with third party analytics services to help us understand how the Site is being used, such as tracking the frequency and duration of use of the Site. We may use Google Analytics, a web analytics service provided by Google, Inc. ("Google"), to collect information about your use of the Site. Google and these analytics services may use cookies to collect information about the content you view, what websites you visit immediately prior to and after visiting the Site, and your system information and geographic information. The information generated by these cookies about your use of the Site will be transmitted to and stored by the applicable analytics services. The information collected by these analytics services allows us to analyze your use of the Site.

Information we automatically collect: We receive and store certain types of information whenever you interact with us. For example, like many Web sites, we use "cookies," and we obtain certain types of information when your Web browser accesses sllac.com or advertisements and other content served by or on behalf of sllac.com on other Web sites.


    Generally. We primarily use your information to provide and enhance our service and your experience with Sllac. Some ways we may use your information include:
  • to provide, personalize, and improve our products and our service
  • to facilitate the sale and delivery of your purchases and try-on
  • to communicate with you, including to respond to your comments or questions, and to send you updates about your order
  • to understand your use of our service to help us improve the customer experience
  • to display or send to you marketing and advertising material and general and personalized content and advertisement via the Platform, email, postal mail, telephone, mobile devices and/or when you visit other sites, and to track and analyze the effectiveness and relevance of such material;
  • to provide you information, recommendations, and marketing materials about our products and service
  • to create cumulative statistical data and other cumulative information and/or other conclusive information that is non-personal, in which we might make use, in order to operate and improve our Website and provide our service;
  • to verify your eligibility and deliver prizes in connection with promotions and referral programs we may hold from time to time;
  • for our other internal business purposes


    We may share the personal information that we collect about you in the following ways:
  • We engage service providers to perform services in connection with the operation of our business. We may share personal information with service providers to the extent necessary for them to provide services to you or us that are aligned with the purposes outlined above. Examples of these services include payment processing and authorization, text messaging services, fraud protection and credit risk reduction, product customization, order fulfillment and shipping, marketing and promotional material distribution, website evaluation, data analysis and, where applicable, data cleansing.
  • In proceeding with your online order, you agree that any information associated with the order, such as the delivery name and address (if different from yours), will be processed using service providers.
  • Personal information collected through our Platforms may be shared between the brands and affiliates.
  • We also share personal information with selected third parties for their own marketing purposes (except for your phone number or biometric information). This also includes information collected through pixels and other tracking technologies operated by third parties, as described elsewhere in this Policy.
  • We may release personal information if we believe in good faith that: (i) the law or legal process requires it; (ii) we have received a valid administrative request from a law enforcement agency; or (iii) such release is necessary or appropriate (in our sole discretion) to protect the rights, property, or safety of Luxottica, or any of our respective affiliates, service providers, customers, or (iv) as Stripe deems necessary to resolve disputes, troubleshoot problems, prevent fraud and otherwise enforce the Terms of Use.
  • We may also share your information with your consent or as otherwise disclosed at the time of data collection or sharing.
  • The Platforms may allow you to provide comments in various sections, such as in product reviews. Please be aware that the information you post in these areas may be available to visitors of the Platforms and to the general public. To the fullest extent allowed under applicable law, we do not monitor such content and are not responsible for material posted by you or others in these public forums.


Like many other companies, we use cookies and other tracking technologies (such as pixels and web beacons) (collectively, “Cookies”). To learn more about how we use cookies and to change your cookie settings, please see our Cookie Policy below.


Through various technology features, including but not limited to our virtual technology features and/or when you upload a photo through one of our Platforms, we may collect data that potentially falls under the definitions of “biometric identifiers” or “biometric information” under the Illinois Biometric Information Privacy Act, 740 ILCS § 14/1 et seq. and Texas Capture or Use of Biometric Identifier Act (“CUBI”), Bus. & Com. § 503.001 et seq. “Biometric identifiers” are defined as retina or iris scans, fingerprints, voiceprints, or scans of the hand or face geometry. “Biometric information,” means any information, regardless of how it is captured, converted, stored, or shared, based on an individual’s biometric identifier used to identify an individual.

Any collection of biometric identifiers and biometric information are for the sole purpose of assisting you in viewing how certain eyeglasses may look on your facial features. We will not disclose or disseminate any biometric information to any entity, other than those contracted parties that assist us in providing this service to you, or as required by applicable federal, state or local law, or required pursuant to a valid warrant or subpoena issued by a court of competent jurisdiction.

    We will not share your biometric identifiers and biometric information with any entity except in the following cases:
  • We will share your biometric identifiers and biometric information with contacted parties that assist us in providing services to you via our Platforms
  • We will share your biometric identifiers and biometric information where it is required by applicable federal, provincial, or local law
  • We will share your biometric identifiers and biometric information where it is required pursuant to a valid warrant or subpoena issued by a court of competent jurisdiction

We shall retain any biometric identifiers or biometric information for the limited period of time required to provide you with the service, and shall not exceed six months as long as you consent to such retention, maintain an account with us, and expressly request to save your virtual profile to your account. If you do not maintain an account with us we shall retain biometric identifiers or biometric information for up to six months, but we will not be able to retrieve or connect your information to your identity. After six months, all biometric identifiers or biometric information we have collected from you shall no longer be retrievable or readable by our operating systems or applications.

We use appropriate technical, administrative, and physical safeguards to store, transmit, and protect from disclosure any biometric identifiers or biometric information collected. Such storage, transmission, and protection from disclosure shall be performed in a manner that is the same or more protective than the manner in which we store, transmit, and protect from disclosure other confidential and sensitive information.

Biometric information will only be collected by us with your prior explicit consent. Before using our virtual technology features, you will be prompted with a copy of this policy. By clicking “I accept” you are consenting to our collection and storage of your biometric identifiers or biometric information.


We understand the importance of protecting children’s privacy, especially in an online environment. Our Platforms are not intentionally designed for or directed at children less than 16 years of age. We do not knowingly collect personal information from children under the age of 16 without the consent of the child’s parent or guardian. We encourage parents and guardians to provide adequate protection measures to prevent minors from providing information unwillingly on the internet. If we are aware of any personal information relating to children that we have collected, we will take steps to securely remove it from our systems.


We maintain reasonable and appropriate safeguards to help protect your personal information from loss and from unauthorized acquisition. We monitor activity on our Platforms to prevent any unauthorized disclosure of information. In addition, we utilize a licensed system for credit card authorization and fraud detection. However, no security measure or modality of data transmission over the Internet is 100% secure. Although we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.


The California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act of 2020 (“CCPA”), requires that we provide California residents with a privacy policy that contains a comprehensive description of our online and offline practices regarding the collection, use, disclosure, sale, sharing, and retention of personal information and of the rights of California residents regarding their personal information. This section of the Policy is intended solely for, and is applicable only as to, California residents. If you are not a California resident, this section does not apply to you and you should not rely on it.

The CCPA defines “personal information” to mean information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular California resident or household. Personal information does not include publicly available, de-identified or aggregated information or lawfully obtained, truthful information that is a matter of public concern. For purposes of this “NOTICE TO CALIFORNIA RESIDENTS” section we will refer to this information as “Personal Information.”


To opt out of our email marketing or to unsubscribe from our email newsletters, you can contact our customer service department via: [email protected]. If you choose to opt out, you will continue to receive email communications related to our transactions with you.

You can control the tools on your mobile devices. For example, you can turn on and off the GPS locator or push notification on your phone. Please consult your mobile device’s user guide for instructions on clearing cookies, enabling and disabling location services, and disabling push notifications.

When you make a purchase, you can choose to save your information to obtain a faster checkout for purchases and/or you can choose to receive emails or texts, which provide you with information regarding our other products and services. We obtain your consent before contacting you with certain non-emergency, automated, autodialed, prerecorded, or other telemarketing phone calls or text messages. You are not required to grant consent to telemarketing calls or texts as a condition of buying any goods or services. Also, you may revoke your consent at any time at the contact information listed at the end of this policy. Message and data rates may apply. We will retain your personal information for the period necessarily to fulfill the purposes of your personal information collection, unless a longer retention period is required or permitted by law.


If you have created a user account through the Site, you will have the ability to access, update and correct the information you have provided in connection with your account by logging into your account through the Site. Through your account settings, you can access, view, and edit the following information you've provided to us:name, password, mailing address, billing address, email address, and phone number. You can delete any of the above information, and contact us with questions or concerns about your information, by emailing [email protected]. The information you can view, edit, and delete may change as our Services change.


We will post the revised terms on the website at least seven (7) days prior to the effective date of the change to notify you of changes to this Privacy Policy. If you do not agree to these changes, you should stop using the site until the revised Privacy Policy becomes effective. If you continue to use this website after the revised Privacy Policy becomes effective, you will be bound by the revised Privacy Policy.


If you have any questions about viewing or updating your information, this Privacy Policy or our privacy practices, please contact us at [email protected].

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