14-Days Return & Exchange
Customers will enjoy a 14-Days Trial (14 days after receiving the products). If you encounter problems such as wrong items, damaged goods, disliking the style or size, wrong prescription, etc. Please feel free to contact our customer service via email: [email protected]
, we'll replt to you within 1-3 business days as quickly as we can.
Free prepaid shipping label will be provided for you to return the glasses and make an exchange. You can contact our customer representative to make an replacement order for you; or you can ask for a full purchase price refunded to your store credit to place a new order.
Please note that if you choose to do a one-time replacement for a particular pair, we can no longer process a refund or another replacement for it.
Full purchase price refunded to your original payment method;
Not eligible for a prepaid label. If a pre-paid return label is provided and the order shipped via standard US shipping is refunded, a $9.95 shipping charge will be deducted from the refund. Refunds will not include your order's Express shipping fee.
For items returned in via post, please allow up to 5-7 days transit time in addition to the 1-2 days for the refund to be processed.